Digital operations are built around four core pillars. The first is customer interaction and relationship management, which leverages new but extensive data and analytics platforms to shape relationships and target opportunities. The second is manufacturing, product and service delivery, which manages internal operations as well as the increasingly crucial and extended ecosystem of partners and external contributors. The third is product creation and delivery, which combines a tailored mix of engineering, product management, data sciences, traditional engineering ops, design and economics resources. The fourth is human capital management, which focuses on recruiting, developing and enabling information workers, providing the processes and systems to empower them with the tools required to connect and remain productive.